Infobip
Infobip is a global leader in omnichannel engagement powering a broad range of messaging channels, tools and solutions for advanced customer engagement, authentication and security. With over 700 direct carrier connections and 60+ offices on 6 continents, Infobip is the #1 choice of some of the world's biggest companies to scale their customer communications.
We help our clients and partners overcome the complexity of consumer communications, grow their business and enhance customer experience, all in a fast, secure and reliable way. With Infobip, you can achieve deeper customer engagement across the widest selection of local and global channels, including:
SMS
MMS
RCS
Live Chat
WhatsApp Business
Apple Messages for Business
Facebook Messenger
Instagram Business
Telegram
Viber
Voice / VOIP
Video
Email
Learn more about Infobip
Extremis
5.0 out of 5 stars
(1 Rating)
Extremis is a shared team inbox for handling customer conversations across WhatsApp, Instagram, Facebook Messenger, and Gmail. It connects WhatsApp Business through Meta’s Cloud API and brings incoming messages into a workspace where teams can assign owners, route chats by round-robin, weighted allocation, or workload, and coordinate with status controls, snoozing, internal notes, mentions, quick replies, and labels. Contact records support custom fields, merging, and CSV export, with WooCommerce order information alongside conversations. Teams can use WhatsApp templates and schedule campaigns, then review response-time, agent-performance, and attendance reports. An AI Agent can suggest replies or respond automatically, with handoff to a human. Teams can connect their own API keys from OpenAI, Anthropic, Google, OpenRouter, or Groq.
Learn more about Extremis
Chato
5.0 out of 5 stars
(1 Rating)
Chato.pro is a browser-based WhatsApp inbox for teams managing several business numbers or sharing one number across multiple people. It brings connected WhatsApp sessions into a single dashboard, where users can switch between lines, read and reply to conversations, search contacts, and review activity and response-time reports. Colleagues can share a session with view-only or view-and-send access, while keeping each number’s conversations separate; chats cannot be assigned individually. Each session can use its own AI chatbot, which is included in the plan and can answer routine questions using uploaded reference documents and send relevant PDF files. The service also provides an external API for placing messages from other systems into separate inbox threads; it does not send WhatsApp messages through that API. Typical uses include customer support, sales, agencies, property managers, and businesses with multiple locations.
Learn more about Chato
Teletype
Teletype is an omnichannel customer communication platform that brings all your messengers, social media, email, and website chat into a single workspace.
Manage conversations from WhatsApp, Telegram, Instagram Direct, Facebook, Viber, email, and website chat — all in one panel. Every customer gets a unified profile with full conversation history, contact details, and visit data.
Built-in tools include a mini-CRM, smart request routing, operator performance analytics, AI assistants, reply templates, and broadcast messaging via Teletype Sender.
Native integrations integrations with popular CRMs, telephony, analytics and automation services, plus an open public API for custom scenarios. Several integrations are available for free.
1000+ companies and 4500+ operators use Teletype to handle 350M+ messages. Setup takes 15 minutes.
Learn more about Teletype