Audience
Enterprise contact centers
About Cognigy.AI
NiCE Cognigy delivers AI that works – fast, human, and built for real-world scale. As part of NiCE, a global leader in customer experience technology, we combine Generative and Conversational AI with orchestration, tools, and enterprise integrations to power Agentic AI.
The result? Smarter automation, better service, and instant resolution across every channel.
NiCE Cognigy’s AI Agents Supercharge Your Customer Service
-Industry-specific pre-trained AI Agents
-Multilingual call and chat support (100+ languages)
-Seamless integration with existing enterprise systems
-Leverages memory and context for hyper-personalized interactions
-Absorbs enterprise knowledge to accurately answer any customer query
-Real-time assistance and actionable service insights for human agents
Business Impact for our Customers:
-30% CSAT improvement
-70% AHT reduction
-99.5% Faster response time
-99% Routing accuracy
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Pricing
Pricing Details:
Volume based pricing
Free Trial:
Free Trial available.
Company Information
NiCE Cognigy
Germany / United States
www.cognigy.com
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
Phone Support
24/7 Live Support
Online
Cognigy.AI Frequently Asked Questions
Q: What kinds of users and organization types does Cognigy.AI work with?
Cognigy.AI works with these users and organization types: Enterprise and Government.
Q: What languages does Cognigy.AI support in their product?
Cognigy.AI supports these languages: Arabic, Bengali, Chinese (Simplified), Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Tamil, Thai, Turkish, and Vietnamese.
Q: What kind of support options does Cognigy.AI offer?
Cognigy.AI offers support via phone support, 24/7 live support, and online.
Q: What other applications or services does Cognigy.AI integrate with?
Cognigy.AI integrates with: Alexa, Amazon Connect, Avaya Experience Platform, Azure AI Bot Service, Microsoft Azure, BambooHR, Confluence, 8x8 Contact Center, Tungsten Communications Manager, DeepL, Dialogflow, Dimension Labs, Elasticsearch, Facebook Messenger, Firebase, Genesys Cloud CX, Genesys Cloud EX, Google Assistant, Google Maps, HERE, HubSpot CRM, HubSpot Customer Platform, Intercom, Jira, and Microsoft Teams and more.
Q: Does Cognigy.AI have an API?
Yes, Cognigy.AI has an API.
Q: What type of training does Cognigy.AI provide?
Cognigy.AI provides training in the form of documentation, live online, webinars, in person, and videos.
Q: Does Cognigy.AI offer a free trial?
Yes, Cognigy.AI offers a free trial.
Q: What pricing for support is available for Cognigy.AI?
Cognigy.AI offers support included with purchase and additional fee / premium available.
Q: What pricing for training is available for Cognigy.AI?
Cognigy.AI offers training included with purchase and additional fee / premium available.
Cognigy.AI Product Features
Artificial Intelligence
Chatbot
Supported
For Healthcare
Supported
For Sales
Supported
For eCommerce
Supported
Image Recognition
Supported
Machine Learning
Supported
Multi-Language
Supported
Natural Language Processing
Supported
Predictive Analytics
Supported
Process/Workflow Automation
Supported
Rules-Based Automation
Supported
Virtual Personal Assistant (VPA)
Supported
Chatbot
Call to Action
Supported
Context and Coherence
Supported
Human Takeover
Supported
Inline Media / Videos
Supported
Machine Learning
Supported
Natural Language Processing
Supported
Payment Integration
Supported
Prediction
Supported
Ready-made Templates
Supported
Reporting / Analytics
Supported
Sentiment Analysis
Supported
Social Media Integration
Supported
Conversational AI
Code-free Development
Supported
Contextual Guidance
Supported
For Developers
Supported
Intent Recognition
Supported
Multi-Languages
Supported
Omni-Channel
Supported
On-Screen Chats
Supported
Pre-configured Bot
Supported
Reusable Components
Supported
Sentiment Analysis
Supported
Speech Recognition
Supported
Speech Synthesis
Supported
Virtual Assistant
Supported
IVR
Call Center
Supported
Call Logging
Supported
Call Recording
Supported
Call Routing
Supported
Multiple Scripts
Supported
Phone Key Input
Supported
Text to Speech
Supported
Voice Customization
Supported
Survey Management
Not Supported
Voice Mail
Not Supported
Live Chat
Canned Responses
Supported
Customizable Branding
Supported
Proactive Chat
Supported
Third Party Integration
Supported
Transfers / Routing
Supported
Geo Targeting
Not Supported
Offline Form
Not Supported
Screen Sharing
Not Supported
Website Visitor Tracking
Not Supported
