Call Karma AI QA & Coaching
Call Karma is AI-powered call quality assurance and coaching software for contact centers and sales or customer-service teams that need a consistent way to assess calls and coach agents. It analyzes conversations and scores them against established sales frameworks such as SPIN, BANT, HEART, or Sandler, as well as a team's own playbook. Managers can review call-level scores, transcripts, summaries, sentiment, intent, and performance by scoring dimension, then use the results to identify coaching opportunities and monitor quality trends. Custom QA scorecards support evaluations tailored to a team's service scenarios and quality criteria. The product is designed to work with multiple phone systems and supports use cases including call quality monitoring, framework adherence reviews, sales and service coaching, and consistent evaluation of recorded conversations.
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Minitab Engage
Accelerating growth and improving profitability begins with good ideas and ends with solid execution. Minitab Engage is the only solution specifically designed to help organizations build improvement and innovation programs, execute them with the help of problem-solving tools and proven project management methodologies, then track key performance metrics in real-time to demonstrate ROI. Foster the best ideas and encourage workforce engagement by inviting everyone in your organization to submit their ideas wherever and whenever they arise, using the fully customizable idea form. Idea forms prompt submitters to score their ideas according to criteria important to your organization, including alignment with critical business initiatives, before automatically calculating weighted benefit, effort, and risk ratings for you, giving you everything you need to evaluate and prioritize emerging innovation and improvement opportunities.
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Clef-flash
Clef-flash is a fast 9B multimodal decision model that turns a state and a schema of typed questions into structured decisions. It can read state information as text, JSON, images, or video and returns a probability for every allowed option of every question. The model supports a 24,576-token context window and vision input, allowing developers to evaluate structured application data and visual content within the same workflow. Clef Flash supports three typed question formats: noul for estimating the probability that a proposition is true, choice for selecting among predefined options with per-option probabilities, and score for evaluating an input against ordered criteria and returning a probability-weighted score. Applications can submit from 1 to 64 questions in a single request, with answers returned under the same question IDs. Example uses include deciding whether a support request is urgent, routing it to the correct team, and scoring the severity of customer impact.
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interviewIA
interviewIA makes all your interviews meaningful. Process transparency, faster response times, diverse interviewer perspectives, standardized templates, and equitable treatment lead to the best hire for your team. Smart-scorecards are our prebuilt interview templates with vetted questions and scoring criteria that work inside the interviewIA interview platform. They are searchable by keyword, like "sales" or "marketing," and they empower you to deliver a more equitable, ethical, and effective interview, every time, to hire the right person, every time. Smart-scorecards help you document every interview in real-time, score everyone equally, mitigate your own biases during the interview, and make meaningful connections with every candidate. Document every candidate's answer in real-time, and score every candidate equally with the success criteria for every question pre-defined for you.
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