Audience

KPS Universal Knowledge benefits customers globally

About Universal Knowledge

Universal Knowledge by KPSOL is a SaaS Knowledge Management System that helps organizations capture, manage, and share trusted knowledge from a single source of truth.

It combines powerful enterprise search, intuitive content authoring, collaborative workflows, and analytics to ensure employees and customer-facing teams can quickly find accurate, up-to-date information.

In the age of AI, Knowledge Management is more important than ever. AI is only as effective as the quality of the knowledge it can access. Universal Knowledge provides the trusted, governed content needed to power reliable AI search, assistants and automation while reducing misinformation and improving compliance.

Available as a standalone platform or integrated via comprehensive APIs, Universal Knowledge improves productivity, enhances customer experiences, and reduces operational costs.

SaaS deployments are in the region customers choose, to maintain data sovereignty.

Universal Knowledge Content Hub

Case Studies and Customer Success Stories

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KPSOL LBBD Case Study
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KPSOL Baldwin County Case Study

Articles

Why Knowledge Management Matters More Than Ever in the Age of AI

Pricing

Starting Price:
$12.00/month/user
Pricing Details:
Universal Knowledge is priced based on the number of named or concurrent users, or a combination of both of these.
Free Trial:
Free Trial available.
Visit Website

Integrations

API:
Yes, Universal Knowledge offers API access
See Integrations

Ratings/Reviews - 1 User Review

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5
More Reviews for Universal Knowledge Write a Review

Company Information

Knowledge Powered Solutions Ltd
Founded: 2004
United Kingdom
www.kpsol.com

Universal Knowledge Content Hub

Case Studies and Customer Success Stories

thumbnail-KPSLBBDCaseStudy.png
VIEW

KPSOL LBBD Case Study
thumbnail-KPSBaldwinCountyCaseStudy.png
VIEW

KPSOL Baldwin County Case Study

Articles

Why Knowledge Management Matters More Than Ever in the Age of AI

Videos and Screen Captures

Play Video Configurable Team Layouts Usage Analytics Search shows answers embedded in long documents Document information such as th number of times used and liked, last time updated etc provides trust to users that the document is used and updated Visual representation of knowledge base structure using drag and drop to manage relationships between topics and teams Ability to leverage content from fileshares, websites and cloud sources of information

Product Details

Platforms Supported
Cloud
Windows
Linux
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
Phone Support
Online

Universal Knowledge Frequently Asked Questions

Q: What hosting does KPSOL offer as part of the SaaS solution?
KPSOL uses Microsoft Azure as our hosting provider as this allows KPSOL to provide servers in the region chosen by our customers to retain data sovereignty.
Q: Do customers need to migrate content into Universal Knowledge, or can it be left in SharePoint / Dropbox / One Drive / Google Drive?
Universal Knowledge allows you to both leverage existing content and index this in-situ or upload content to be stored and managed directly within the Knowledge Management system, or a combination of the two. The main benefit of leveraging content is that you can quickly deploy your Knowledge Management system providing access to multiple repositories from a single platform. Content is still edited, and version controlled on your source system such as SharePoint, but Universal Knowledge will allow you to search this content more efficiently and provide valuable usage data through its comprehensive insights. To take full advantage of everything Universal Knowledge has to offer, migrated or uploading content allows you to not only search content but also manage the content. Features include; Full audit trails Revision histories Comparisons between revisions Configurable review and approval cycles Reverting back to previous revision In-line edits from re-work requests
Q: Can Universal Knowledge be integrated with a website or CRM / ITSM system?
Absolutely. Universal Knowledge is built from the ground up with restful APIs. This means that every function within the tool can be exposed through a different interface or application. A set of documented use cases and code examples are provided to make the process of integrating the knowledge base data and functionality into another tool as simple as possible.
Q: How is KPSOL Universal Knowledge priced?
KPS Universal Knowledge is typically deployed as Software as a Service (SaaS) SaaS Includes software licenses, support and maintenance and hardware hosting. KPSOL use Microsoft Azure as our hosting partner, which allows us to deploy servers in the region our customers choose to maintain data sovereignty Pricing is based on a cost per license type per month model and pricing is in price bands, so the cost per license reduces as license numbers increase SaaS agreements are for 12 months License Types Named User License – Has full user rights (rights controlled by the customer) and will always be granted access to the system Concurrent License – Has full user rights (rights controlled by the customer) but these are typically used for floating / occasional users. Customers can create as many concurrent users in the system as they wish BUT only the number of licensed concurrent users can log onto the system at any time A combination of Named and Concurrent licenses can be deployed
Q: How long does it take to implement a KPSOL Universal Knowledge?
With our highly configurable, off-the-shelf KM platform, implementation can be completed in just a few days. Because the system is ready to deploy out of the box, the timeline depends far more on your people, processes, and content readiness than on the technology itself. Typical Implementation Timeline 5 Days When your taxonomy, roles, workflows, and content are already defined or prepared. Standard rollout: 3 weeks onwards Allows time for content organisation, light configuration, and user onboarding. What Drives the Timeline? Even though our platform deploys quickly, the overall timeline may vary based on: Content readiness: Are documents and knowledge assets already curated? Process clarity: Are ownership, workflows, and governance defined? User alignment: Are teams aligned on how the KM system will be used? Why Our KM System Is So Fast to Implement SaaS system deployed immediately so minimal internal IT involvement No custom development required Simple to administer
Q: What kinds of users and organization types does Universal Knowledge work with?
Universal Knowledge works with these users and organization types: Mid Size Business, Small Business, Enterprise, Nonprofit, Government, and Startup.
Q: What languages does Universal Knowledge support in their product?
Universal Knowledge supports these languages: Danish, Dutch, English, French, German, Italian, Norwegian, Portuguese, Spanish, and Swedish.
Q: What kind of support options does Universal Knowledge offer?
Universal Knowledge offers support via phone support and online.
Q: What other applications or services does Universal Knowledge integrate with?
Universal Knowledge integrates with: Google Drive, Dropbox Showcase, Google Docs, Microsoft 365, and Salesforce.
Q: Does Universal Knowledge have an API?
Yes, Universal Knowledge has an API.
Q: What type of training does Universal Knowledge provide?
Universal Knowledge provides training in the form of documentation, live online, webinars, in person, and videos.
Q: Does Universal Knowledge offer a free trial?
Yes, Universal Knowledge offers a free trial.
Q: How much does Universal Knowledge cost?
Pricing for Universal Knowledge starts at $12.00/month/user.
Q: What pricing for support is available for Universal Knowledge ?
Universal Knowledge offers support included with purchase and additional fee / premium available.
Q: What pricing for training is available for Universal Knowledge ?
Universal Knowledge offers training additional fee / premium available.

Universal Knowledge Product Features

Contact Center Knowledge Base

KPSOL is a powerful Contact Centre Knowledge Management Platform designed to help agents find the right information quickly and deliver faster, more accurate customer service. Our Knowledge Management Software provides a single, searchable source of truth for customer service teams, bringing together policies, procedures, FAQs, scripts, guides and complex processes. With intelligent answer-level and natural language search, agents can instantly find relevant answers without searching through multiple systems or documents. Decision trees, structured content, governance, analytics and knowledge gap reporting help ensure information remains accurate, consistent and up to date. KPSOL integrates with CRM, contact centre, live chat, ticketing and self-service platforms, enabling agents to access knowledge within their existing workflows. Improve First Contact Resolution (FCR), reduce Average Handling Time (AHT), accelerate agent onboarding and deliver a consistent customer experience.

Document Management

Access Controls Supported
Archiving & Retention Supported
Collaboration Tools Supported
Compliance Tracking Supported
Document Archiving Supported
Document Assembly Supported
Document Capture Supported
Document Conversion Supported
Document Delivery Supported
Document Indexing Supported
Document Retention Supported
File Type Conversion Supported
Forms Management Supported
Full Text Search Supported
Optical Character Recognition Supported
Version Control Supported
Electronic Signature Not Supported
Email Management Not Supported
File Recovery Not Supported
Offline Access Not Supported
Print Management Not Supported

Knowledge Management

KPSOL is a powerful SaaS Knowledge Management Platform designed to help organisations capture, manage, share and find knowledge quickly and effectively. Our flexible Knowledge Management Software creates a single source of truth for SOPs, policies, processes, guides and business information, helping teams work smarter and deliver better customer service. With intelligent answer-level search, structured content creation, decision trees, version control, approval workflows, analytics and knowledge gap insights, KPSOL makes it easier to keep business knowledge accurate, accessible and governed. The platform supports Employee Knowledge Sharing, Customer Service Knowledge Management, contact centres, IT service management and self-service. KPSOL can integrate with existing systems and repositories including SharePoint, cloud drives, CRM, CX and ITSM platforms, providing unified access to organisational knowledge.

Artificial Intelligence (AI) Supported
Cataloging / Categorization Supported
Collaboration Supported
Content Management Supported
Decision Tree Supported
Discussion Boards Supported
Full Text Search Supported
Knowledge Base Management Supported
Self Service Portal Supported

Universal Knowledge Verified User Reviews

Write a Review
  • Kathy A.
    Knowlegebase Coordinator
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: Administrator
    Company Size: 500 - 999
    Design 5 out of 5 stars
    Ease 5 out of 5 stars
    Features 5 out of 5 stars
    Pricing 5 out of 5 stars
    Support 5 out of 5 stars
    Probability You Would Recommend? 10 out of 10

    "Excellent product"

    5 out of 5 stars Posted 2021-09-21

    Pros: This product is very user friendly. The newest version is very easy to manage, especially for someone who does not have a technical background. Also the Customer Service is outstanding. I highly recommend this product.

    Cons: None. i absolutely love this product and would highly recommend it.

    Overall: One of the best knowledge management products out there! I highly recommend this product. Easy to use.

    Read More...
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