Audience
SMB
About My Call Cloud
My Call Cloud provides robust, stable, and user-friendly hosted cloud Contact Center Solutions. My Call Cloud assists clients to effectively manage Inbound, Outbound and Blended calling with agents in-house or, remote. Cutting-edge contact center solutions such as SMS, IVR message blasting (with Text-to-Speech), FB messaging, and other services such as No-Dial (voicemail delivery to cell phones without ringing) are just a few of the full-service suite options available to our Call Center Software Business Partners. Upgrade your contact center software expectations with My Call Cloud automated dialer technologies. With full campaign and list management, leads can be optimized to reduce call ratios, achieve sales and marketing goals and connect with customers real-time without delays. Built-in safeguards ensure compliancy with the Telephone Consumer Protection Act with multiple internal do-not-call lists supported. Best in class cloud call center software!
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Pricing
Starting Price:
$65.00/month/user
Pricing Details:
Basic agent All-In price is $65.00/month/user. If you need a more robust solution with more than a 1:1 agent:line ratio, please give us a call and we can build a custom quote for you.
Free Trial:
Free Trial available.
Company Information
My Call Cloud
Founded: 2011
United States
mycallcloud.com
Videos and Screen Captures
LoginPage
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Product Details
Platforms Supported
Cloud
Windows
Mac
Linux
iPhone
iPad
Android
Chromebook
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
Phone Support
Online
My Call Cloud Frequently Asked Questions
Q: What kinds of users and organization types does My Call Cloud work with?
My Call Cloud works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does My Call Cloud support in their product?
My Call Cloud supports these languages: English and Spanish.
Q: What kind of support options does My Call Cloud offer?
My Call Cloud offers support via phone support and online.
Q: What other applications or services does My Call Cloud integrate with?
My Call Cloud integrates with: Contact Center Compliance, Microsoft Dynamics 365, Formsite, HubSpot CRM, HubSpot Customer Platform, NetSuite, Salesforce, ServiceNow, Sugar Sell, Twilio, Vtiger CRM, Vtiger Help Desk, Wincollect, Zendesk, and Zoiper.
Q: Does My Call Cloud have an API?
Yes, My Call Cloud has an API.
Q: Does My Call Cloud have a mobile app?
Yes, My Call Cloud has a mobile app for iPhone, Android, and iPad.
Q: What type of training does My Call Cloud provide?
My Call Cloud provides training in the form of documentation, live online, webinars, in person, and videos.
Q: Does My Call Cloud offer a free trial?
Yes, My Call Cloud offers a free trial.
Q: How much does My Call Cloud cost?
Pricing for My Call Cloud starts at $65.00/month/user.
Q: What pricing for support is available for My Call Cloud?
My Call Cloud offers support included with purchase.
Q: What pricing for training is available for My Call Cloud?
My Call Cloud offers training included with purchase.
My Call Cloud Product Features
Auto Dialer
Call Center Management
Supported
Call Recording
Supported
Call Reporting
Supported
Call Scripting
Supported
Lead Management
Supported
Power Dialer
Supported
Predictive Dialer
Supported
Preview Dialer
Supported
Progressive Dialer
Supported
Surveys
Supported
Call Center
Blended Call Center
Supported
Call Logging
Supported
Call Recording
Supported
Call Scripting
Supported
Campaign Management
Supported
Escalation Management
Supported
IVR / Voice Recognition
Supported
Inbound Call Center
Supported
Manual Dialer
Supported
Outbound Call Center
Supported
Predictive Dialer
Supported
Progressive Dialer
Supported
Queue Management
Supported
Real-time Chat
Supported
Reporting/Analytics
Supported
Database
Not Supported
Customer Communications Management
Batch Communications
Supported
Chat / Messaging
Supported
Email Distribution
Supported
Multi-Channel Communications
Supported
On-Demand Communications
Supported
Personalization
Supported
Content Management
Not Supported
Interactive Content
Not Supported
Print Management
Not Supported
Template Management
Not Supported
Video Content
Not Supported
Predictive Dialer
Call Monitoring
Supported
Call Recording
Supported
Call Results
Supported
Call Transfer
Supported
Callback Scheduling
Supported
Campaign Specific Caller ID
Supported
Contact Management
Supported
FCC Compliance
Supported
FTC Compliance
Supported
Lead Capture
Supported
Lead Management
Supported
Telemarketing
Auto Dialer
Supported
CRM
Supported
Call Logging
Supported
Call Recording
Supported
Call Routing
Supported
Call Scripting
Supported
IVR / Voice Recognition
Supported
Inbound Call Center
Supported
Lead Distribution
Supported
Outbound Call Center
Supported
Telephony
Auto-Dialer
Supported
Call Center Management
Supported
Call Monitoring
Supported
Contact Management
Supported
IVR / Voice Recognition
Supported
Inbound Reporting
Supported
Outbound Reporting
Supported
Predictive Dialer
Supported
Telemarketing Management
Supported
VoIP
Supported
Voice & Data Integration
Supported
