Audience
Companies in need of a Call Center solution
About PRO-T-S
We knew what researchers needed to improve their data collection operations and interviewer productivity without sacrificing data quality. So, we built the PRO-T-S® predictive dialing system to seamlessly integrate your interviewers, CATI systems, and telephony operations. PRO-T-S is a modular telephony system that features seamless connectivity with numerous CATI systems. It also offers study-selectable dialing modes and is scalable to your phone room needs. Features multiple dialing modes that are user-variable and accessible across multiple locations, projects, CATI interfaces, and telephony configurations. PRO-T-S pays for itself in under a year, and often in as little as six months. PRO-T-S helps you increase productivity, revenues, and profits by lowering system cost and boosting labor savings.
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Integrations
No integrations listed.
Company Information
Marketing Systems Group
Founded: 1987
United States
www.m-s-g.com
Videos and Screen Captures
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Product Details
Platforms Supported
Windows
Training
Documentation
Support
Phone Support
Online
PRO-T-S Frequently Asked Questions
Q: What kinds of users and organization types does PRO-T-S work with?
PRO-T-S works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does PRO-T-S support in their product?
PRO-T-S supports these languages: English.
Q: What kind of support options does PRO-T-S offer?
PRO-T-S offers support via phone support and online.
Q: What type of training does PRO-T-S provide?
PRO-T-S provides training in the form of documentation.
PRO-T-S Product Features
Call Center
Blended Call Center
Supported
Call Logging
Supported
Call Recording
Supported
Inbound Call Center
Supported
Manual Dialer
Supported
Outbound Call Center
Supported
Predictive Dialer
Supported
Progressive Dialer
Supported
Real-time Chat
Supported
Reporting/Analytics
Supported
Call Scripting
Not Supported
Campaign Management
Not Supported
Database
Not Supported
Escalation Management
Not Supported
IVR / Voice Recognition
Not Supported
Queue Management
Not Supported
Call Recording
Archiving
Supported
Event Triggered Recording
Supported
On-Demand Recording
Supported
Recording Bookmarking
Supported
Scheduled Recording
Supported
Call Sharing
Not Supported
Distributed Call Recording
Not Supported
File Transfer
Not Supported
Instant Retrieval
Not Supported
Screen Activity Recording
Not Supported
Video Call Recording
Not Supported
Predictive Dialer
Call Monitoring
Supported
Call Recording
Supported
Call Results
Supported
Call Transfer
Supported
Callback Scheduling
Supported
Campaign Specific Caller ID
Supported
Contact Management
Supported
FCC Compliance
Not Supported
FTC Compliance
Not Supported
Lead Capture
Not Supported
Lead Management
Not Supported
Telephony
Call Center Management
Supported
Call Monitoring
Supported
Inbound Reporting
Supported
Outbound Reporting
Supported
Predictive Dialer
Supported
Auto-Dialer
Not Supported
Contact Management
Not Supported
IVR / Voice Recognition
Not Supported
Telemarketing Management
Not Supported
VoIP
Not Supported
Voice & Data Integration
Not Supported
