Audience
Companies searching for a healthcare AR remediation tool
About PwC Instilling Quality
Instilling Quality is a unique quality assurance tool that objectively selects and scores the accuracy and completeness of follow-up activities on accounts, by user. The tool is a component of Resolution Queue™, a PwC proprietary, customizable workflow software for healthcare accounts receivable (A/R), but can be licensed separately and used as a standalone tool, depending on your needs. Instilling Quality software randomly selects work completed by collection specialists and assigns a numeric score based on the thoroughness and completeness of each account. Users can identify the exact criteria so they may score accounts accordingly. Sample work reviewed for quality is based on a user score’s 90-day rolling average. The higher the team member’s score, the fewer accounts reviewed; the lower the scores, the more accounts will be queued for review to help improve reviews.
Other Popular Alternatives & Related Software
PwC Resolution Queue
Resolution Queue is the proprietary, customizable workflow software for healthcare accounts receivable (A/R) remediation. Within Resolution Queue is a quality monitoring tool called Instilling Quality, which objectively scores follow-up activities on accounts by user, confirming that accounts are worked effectively. These tools can be used in conjunction with one another or can be licensed separately as standalone tools, based on your needs. The lessons we learned by collaborating with healthcare providers over the years helped us develop Resolution Queue, which can seamlessly automate the process of distributing and tracking A/R assigned to staff and can lead to higher cash collections and account resolution. Resolution Queue allows you to make the decision on prioritizing accounts. The work queues can be preset or created on-demand using various data fields such as payer, groups, balance, age, etc.
Learn more about PwC Resolution Queue
Call Karma AI QA & Coaching
Call Karma is AI-powered call quality assurance and coaching software for contact centers and sales or customer-service teams that need a consistent way to assess calls and coach agents. It analyzes conversations and scores them against established sales frameworks such as SPIN, BANT, HEART, or Sandler, as well as a team's own playbook. Managers can review call-level scores, transcripts, summaries, sentiment, intent, and performance by scoring dimension, then use the results to identify coaching opportunities and monitor quality trends. Custom QA scorecards support evaluations tailored to a team's service scenarios and quality criteria. The product is designed to work with multiple phone systems and supports use cases including call quality monitoring, framework adherence reviews, sales and service coaching, and consistent evaluation of recorded conversations.
Learn more about Call Karma AI QA & Coaching
RiskCogs
RiskCogs is a payment-fraud risk scoring module for online businesses. It evaluates payment, device, identity, IP and behavioral signals to produce explainable risk scores and linked-account context for transaction review. Fraud and operations teams can inspect signals and related accounts in a review queue, configure thresholds and rules, and test rule changes in shadow mode before applying them. A browser SDK and server API let developers submit transaction context and receive assessments; webhooks report assessment events, and a feedback API accepts later outcomes such as chargebacks. RiskCogs is designed to add risk context alongside existing payment processing, with merchants configuring decision thresholds and actions. Use cases include payment fraud review, card testing, account takeover, multi-accounting and subscription abuse. Product access and scope depend on account setup.
Learn more about RiskCogs
SynergyMMS
SynergyMMS is the software solution employed by the world’s largest and most successful Hospitality companies. Providing tools that are designed to support the roles of the many diverse users in a hotel, SynergyMMS offers non-technical, multilingual user-friendly interfaces for intuitive operations. Increased guest satisfaction scores based on better quality of asset and faster response to issues. User-oriented screens remove clutter and help users to focus on their tasks. Accountability improvements since work is completely tracked. Allows work requests to automatically flow through the system and be dispatched to the appropriate department. Increased guest satisfaction scores based on better quality of asset and faster response to issues. User-oriented screens remove clutter and help users to focus on their tasks. Accountability improvements since work is completely tracked.
Learn more about SynergyMMS
Integrations
No integrations listed.
Company Information
PwC
Founded: 1998
United Kingdom
www.pwc.com/us/en/products/instilling-quality.html
Videos and Screen Captures
Other Useful Business Software
Train ML Models With SQL You Already Know
Build and deploy ML models using familiar SQL. Automate data prep with built-in Gemini. Query 1 TB and store 10 GB free monthly.
Product Details
Platforms Supported
Cloud
Training
Live Online
Support
Online
PwC Instilling Quality Frequently Asked Questions
Q: What kinds of users and organization types does PwC Instilling Quality work with?
PwC Instilling Quality works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does PwC Instilling Quality support in their product?
PwC Instilling Quality supports these languages: English.
Q: What kind of support options does PwC Instilling Quality offer?
PwC Instilling Quality offers support via online.
Q: What type of training does PwC Instilling Quality provide?
PwC Instilling Quality provides training in the form of live online.
