Audience
Shopify merchants that want AI customer service for live chat and email without a per-seat helpdesk subscription
About Simple Chat
Simple Chat is an AI helpdesk for Shopify stores. The AI chatbot answers live chat and email using store products, orders, policies, FAQs, custom metafields, and merchant instructions. It tracks orders, changes and checks shipping addresses, cancels orders, and follows up on open issues until they are solved.
Staff see each conversation in one inbox inside the Shopify admin, and can take over at any time. Slack alerts tell the team about escalations. The app also sends back-in-stock alerts, manages product subscriptions, and drafts Shopify Payments chargeback responses. An optional ShipHero connection adds warehouse and fulfillment context.
Pricing is per AI resolution, with no monthly fee and no per-seat fee: $0.29 per AI-resolved conversation on the Standard plan and $0.89 on Premium, billed by Shopify. Conversations that staff handle cost nothing.
Other Popular Alternatives & Related Software
Flowcall
Flowcall is omnichannel AI customer service software for consumer brands with high support volume. Customers ask about orders, deliveries, returns, payments and service requests on WhatsApp, email, Instagram, chat and calls. Flowcall's AI Agent answers them by following your SOPs and checking the data in Shopify and your other connected systems, and it completes the request, such as a refund, exchange or cancellation, where your rules allow. When a case needs an agent, it hands off with the conversation and customer details attached. Agents work in the AI Helpdesk: one inbox for every channel, ticketing, Customer 360 and AI assistance, and Auto QA reviews conversations from both the AI and the agents. Flowcall has a native Shopify integration, and any other system with an API can be connected.
Learn more about Flowcall
Ticketline
Ticketline is a Shopify support ticketing app for merchants who want to manage customer service requests alongside order information. Customers can open tickets from their Shopify customer account or order status page, and each ticket is linked to the relevant order with its items, date, total, and attachments. Store staff can review, assign, reply to, and update tickets from a dashboard in Shopify admin, while email notifications keep customers informed as tickets progress. Plans include monthly ticket allowances, team-member seats, email notifications, and file attachments, with higher tiers adding custom ticket statuses and fields. Ticketline is designed for asynchronous support rather than live chat, giving Shopify merchants a way to organize order-related questions and follow each conversation from submission through resolution.
Learn more about Ticketline
MooseDesk
MooseDesk is a customer support help desk for Shopify merchants that brings customer conversations and store-related support tasks into one workspace. Teams can manage tickets from email, live chat, social messaging, and other supported channels; use a shared inbox and ticket workflows; and publish a help center with FAQs and self-service content. The product also offers AI-assisted replies and chatbot features, order lookup and tracking support, and Shopify-connected customer and order context. It is designed for ecommerce teams handling pre-sale questions, order-status requests, returns, and post-purchase support. MooseDesk is delivered as a Shopify-connected web application, with a storefront chat widget for customer conversations.
Learn more about MooseDesk
PushOwl
PushOwl is an omnichannel marketing platform for Shopify that combines email, SMS, web push notifications, and WhatsApp marketing in one application. The platform helps merchants recover abandoned carts, promote price drops, send back-in-stock alerts, re-engage dormant customers, and automate retention campaigns across multiple channels. Its email tools include pop-ups, newsletters, automated sequences, upselling, cross-selling, and drag-and-drop workflows designed for Shopify stores. SMS capabilities support promotional campaigns, order and shipping alerts, win-back messages, and delivery to more than 180 countries. PushOwl also provides audience segmentation, marketing automation, Smart Delivery, analytics, reporting, and one-click integrations to help merchants coordinate messaging and measure performance. PushOwl is designed for Shopify merchants that want to consolidate retention marketing, automate customer communication, and increase repeat purchases and recovered revenue.
Learn more about PushOwl
Pricing
Starting Price:
$0.29/AI resolution
Pricing Details:
Standard costs $0.29 per AI resolution; Premium costs $0.89 per AI resolution. There is no monthly subscription or per-seat charge. Shopify bills usage. Live-store use requires a paid usage plan; development stores can test at no charge. Human-handled conversations are not billed as AI resolutions.
Free Version:
Free Version available.
Integrations
Company Information
SA Inc.
Founded: 2017
Canada
simple-chat.com
Videos and Screen Captures
Other Useful Business Software
Build Agents and Models on One Platform
Gemini Enterprise Agent Platform is Google Cloud's comprehensive platform for developers to build, scale, govern, and optimize agents and models. Choose from Google's most advanced models and third-party models like Anthropic's Claude Model Family.
Product Details
Platforms Supported
Cloud
Training
Documentation
Support
Online
Simple Chat Frequently Asked Questions
Q: What kinds of users and organization types does Simple Chat work with?
Simple Chat works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Simple Chat support in their product?
Simple Chat supports these languages: English and Japanese.
Q: What kind of support options does Simple Chat offer?
Simple Chat offers support via online.
Q: What other applications or services does Simple Chat integrate with?
Simple Chat integrates with: ShipHero, Shopify Flow, Shopify, and Slack.
Q: What type of training does Simple Chat provide?
Simple Chat provides training in the form of documentation.
Q: How much does Simple Chat cost?
Pricing for Simple Chat starts at $0.29/AI resolution.
