Audience
Companies of all sizes seeking a tool to manage their communications architecture
About Avaya Aura
Avaya addresses this growing challenge through the Avaya Aura® Platform, a breakthrough, real time communications architecture using session-based collaboration technologies. Instead of adding complexity or requiring a wholesale forklift from existing solutions, the Avaya Aura® Platform simultaneously simplifies and creates an evolutionary path from today’s single-purpose, siloed, location-specific communications systems. The net result is an innovative and cost-effective multimedia communications infrastructure that integrates current and emerging investments in voice, video, real time collaboration and more. Avaya developed the Avaya Aura® Platform specifically to address the needs of people-centric collaboration in today’s engaged enterprise. Using a unique application of the Session Initiation Protocol (SIP), the Avaya Aura Platform unifies media, networks, devices, applications and presence across a common infrastructure.
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Integrations
Company Information
Avaya
United States
www.avaya.com/es/documents/fs-avaya-aura-platform-uc4803se.pdf
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Product Details
Platforms Supported
Cloud
Windows
Avaya Aura Frequently Asked Questions
Q: What kinds of users and organization types does Avaya Aura work with?
Avaya Aura works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Avaya Aura support in their product?
Avaya Aura supports these languages: English.
Q: What other applications or services does Avaya Aura integrate with?
Avaya Aura integrates with: Avaya one-X Communicator, Balto, Boost.ai, Creatio, CallTools, 3CLogic, Cogito, Cylera Platform, Daisee, ice Contact Center, Korbyt Anywhere, Empirix, Oreka TR, Replicant, ServEngage, ServSecure, Studio Creatio, A10 Defend DDoS Mitigator, WebRezPro, WEBTEXT, and Zoho CRM and more.
Avaya Aura Product Features
Call Center
Real-time Chat
Supported
Reporting/Analytics
Supported
Blended Call Center
Not Supported
Call Logging
Not Supported
Call Recording
Not Supported
Call Scripting
Not Supported
Campaign Management
Not Supported
Database
Not Supported
Escalation Management
Not Supported
IVR / Voice Recognition
Not Supported
Inbound Call Center
Not Supported
Manual Dialer
Not Supported
Outbound Call Center
Not Supported
Predictive Dialer
Not Supported
Progressive Dialer
Not Supported
Queue Management
Not Supported
