Audience
Organizations with multiple fax users or high volume faxing. We help users meet compliance requirements in highly-regulated industries.
About eFax Corporate
eFax Corporate is a HIPAA-compliant, secure cloud fax service that allows organizations to send and receive faxes online from any PC, laptop, smartphone or tablet. We help many organizations cut costs, reduce management overhead and increase productivity while maintaining regulatory compliance and enhancing security. We use TLS encryption and AES 256-bit encryption for faxes in transit and at rest, and our secure fax API integrates to your applications. eFax Corporate offers more business faxing and secure information exchange solutions, with advanced fax annotation, mobile apps, regulatory compliance, and a secure fax API that integrates to your existing business applications such as a CMS or EHR system and can power high volume faxing— eFax Corporate is your comprehensive fax solution.
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Product Details
eFax Corporate Frequently Asked Questions
Q: What kinds of users and organization types does eFax Corporate work with?
Q: What languages does eFax Corporate support in their product?
Q: What kind of support options does eFax Corporate offer?
Q: What other applications or services does eFax Corporate integrate with?
Q: Does eFax Corporate have an API?
Q: Does eFax Corporate have a mobile app?
Q: What type of training does eFax Corporate provide?
Q: Does eFax Corporate offer a free trial?
Q: What pricing for support is available for eFax Corporate?
eFax Corporate Product Features
Fax Server
Online Fax
eFax Corporate Additional Categories
eFax Corporate Verified User Reviews
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Probability You Would Recommend? 1 out of 10
"Avoid eFax Corporate" 1 out of 5 stars Posted 2024-01-24
Pros: It works to send and receive faxes.
Possible to send from email.
HIPAA compliant.Cons: Clunky, dated platform.
Terrible support.
Incompetence with billing.Overall: Awful. I've been using eFax for nearly 10 years. Their site is dated and clunky, but functional. I have never had a problem until this year (hence the 2 stars).
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This year, I switched to eFax Corporate. It took 45 days to port over my number. They then charged me twice for the month they ported my number over (an admitted error on their part), plus an account activation fee I was told would be waives. They conveniently forgot to credit me with the balance remaining from my eFax account, as I had paid annually.
I have now spent 3 months and precious hours of time trying to sort out my first bill - which should have been a credit of $40, but was instead $105, deducted automatically. I've received a lot of lip service, but nothing has been accomplished. -
Probability You Would Recommend? 2 out of 10
"eFax was simple but inefficient. Consensus is NOT simple and for Enterprise" 2 out of 5 stars Posted 2023-04-27
Pros: eFax was simple and easy. It was expensive and only got more expensive. They tried to save me money by moving to Consensus-their new product.
Cons: eFax could not get me my faxes in only single send- per referrals- so I paid much more for multiple faxes of the same item. They also could not handle/remove SPAM faxes, so I had to pay for those also. Finally their support is not good and one person could not handle issue. Each issue needed 2 or more people/calls/departments to address issue-many issues NOT corrected.
Consensus is ONLY for tech-savvy Enterprise users who need lots of bells and whistles-BEWARE.Overall: Not very user friendly once they have you signed up and paying EXPENSIVE Prices. Their support is almost non-existent and complex problems-requiring more than one person to assist- are handled in a BACK and FORTH manner rather than group call. Very CUMBERSOME and unsatisfying.
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