Audience
Shopify merchants that want AI customer service for live chat and email without a per-seat helpdesk subscription
About Simple Chat
Simple Chat is an AI helpdesk for Shopify stores. The AI chatbot answers live chat and email using store products, orders, policies, FAQs, custom metafields, and merchant instructions. It tracks orders, changes and checks shipping addresses, cancels orders, and follows up on open issues until they are solved.
Staff see each conversation in one inbox inside the Shopify admin, and can take over at any time. Slack alerts tell the team about escalations. The app also sends back-in-stock alerts, manages product subscriptions, and drafts Shopify Payments chargeback responses. An optional ShipHero connection adds warehouse and fulfillment context.
Pricing is per AI resolution, with no monthly fee and no per-seat fee: $0.29 per AI-resolved conversation on the Standard plan and $0.89 on Premium, billed by Shopify. Conversations that staff handle cost nothing.
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Flowcall
Flowcall is omnichannel AI customer service software for consumer brands with high support volume. Customers ask about orders, deliveries, returns, payments and service requests on WhatsApp, email, Instagram, chat and calls. Flowcall's AI Agent answers them by following your SOPs and checking the data in Shopify and your other connected systems, and it completes the request, such as a refund, exchange or cancellation, where your rules allow. When a case needs an agent, it hands off with the conversation and customer details attached. Agents work in the AI Helpdesk: one inbox for every channel, ticketing, Customer 360 and AI assistance, and Auto QA reviews conversations from both the AI and the agents. Flowcall has a native Shopify integration, and any other system with an API can be connected.
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Reponse
Reponse is the customer experience suite for Shopify stores, installed inside the Shopify admin. Unlimited seats on every plan: a shared inbox with unlimited human live chat, tickets with assignment, SLAs and canned replies, order tracking and returns handled in the chat, each customer's tickets and points on the Shopify customer page, loyalty points and referrals, and a help center. The AI agents work from the first day: they read the store automatically (policies, shipping, catalogue), answer shoppers and guide them to checkout, find orders and start returns, triage tickets and draft replies for the team. Three plans with every AI agent: $39 a month for 1,000 AI actions, $99 for 3,000 and $249 for 10,000, then $0.05 per extra action, billed through Shopify within the monthly budget the merchant sets. Each plan starts with a free 14-day trial. Reponse works in English and French and installs from the Shopify App Store.
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MooseDesk
MooseDesk is a customer support help desk for Shopify merchants that brings customer conversations and store-related support tasks into one workspace. Teams can manage tickets from email, live chat, social messaging, and other supported channels; use a shared inbox and ticket workflows; and publish a help center with FAQs and self-service content. The product also offers AI-assisted replies and chatbot features, order lookup and tracking support, and Shopify-connected customer and order context. It is designed for ecommerce teams handling pre-sale questions, order-status requests, returns, and post-purchase support. MooseDesk is delivered as a Shopify-connected web application, with a storefront chat widget for customer conversations.
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Pricing
Starting Price:
$0.29/AI resolution
Pricing Details:
Standard costs $0.29 per AI resolution; Premium costs $0.89 per AI resolution. There is no monthly subscription or per-seat charge. Shopify bills usage. Live-store use requires a paid usage plan; development stores can test at no charge. Human-handled conversations are not billed as AI resolutions.
Free Version:
Free Version available.
Integrations
Company Information
SA Inc.
Founded: 2017
Canada
simple-chat.com
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Training
Documentation
Support
Online
Simple Chat Frequently Asked Questions
Q: What kinds of users and organization types does Simple Chat work with?
Simple Chat works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Simple Chat support in their product?
Simple Chat supports these languages: English and Japanese.
Q: What kind of support options does Simple Chat offer?
Simple Chat offers support via online.
Q: What other applications or services does Simple Chat integrate with?
Simple Chat integrates with: ShipHero, Shopify Flow, Shopify, and Slack.
Q: What type of training does Simple Chat provide?
Simple Chat provides training in the form of documentation.
Q: How much does Simple Chat cost?
Pricing for Simple Chat starts at $0.29/AI resolution.
