4.5 out of 5 stars
(69 Ratings)
QEval is contact center quality assurance software that automates quality monitoring across 100% of voice, chat, and email interactions. Most call center QA teams manually sample 1 to 5% of calls. QEval replaces that with AI-powered speech analytics, automated quality scoring, and real-time compliance monitoring.
Core functionality: call monitoring and evaluation, agent performance management, sentiment analysis, keyword detection, customer experience analytics, coaching workflows, gamification, and 110+ dashboards with predictive analytics. Compliance monitoring covers PCI, HIPAA, and GDPR with 98% accuracy and real-time alerts.
QEval's speech analytics engine is trained on 138M+ interactions with 94% classification accuracy. The platform deploys in 30 days, not the 90 to 120 days typical of call center quality monitoring software. ISO 27001, SOC 2, PCI-DSS certified. Built by Etech Global Services for Fortune 500 contact centers in healthcare, telecom, retail, banking, and BPO.
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5.0 out of 5 stars
(2 Ratings)
AdvancedMD is a comprehensive cloud-based medical office management software designed to streamline operations for private healthcare practices. It combines practice management, EHR, and patient engagement tools into a unified platform. The AI Clinical Assistant powers ambient listening, auto-transcription, and chart action items to eliminate documentation burden. AI-generated pre-visit summaries, insurance card capture, and AI Narrative Insights automate clinical, financial, and administrative workflows. AdvancedMD enables providers to focus on patient care by minimizing repetitive tasks. The platform supports revenue cycle management via a multi-clearinghouse model — including Waystar — improving billing accuracy and cash flow. Password Breach Detection and secure AWS cloud hosting keep practice data protected and accessible from any device, anywhere. It delivers an integrated, intelligent solution that enhances productivity, patient outcomes, and practice performance.
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Call Karma AI QA & Coaching
Call Karma is AI-powered call quality assurance and coaching software for contact centers and sales or customer-service teams that need a consistent way to assess calls and coach agents. It analyzes conversations and scores them against established sales frameworks such as SPIN, BANT, HEART, or Sandler, as well as a team's own playbook. Managers can review call-level scores, transcripts, summaries, sentiment, intent, and performance by scoring dimension, then use the results to identify coaching opportunities and monitor quality trends. Custom QA scorecards support evaluations tailored to a team's service scenarios and quality criteria. The product is designed to work with multiple phone systems and supports use cases including call quality monitoring, framework adherence reviews, sales and service coaching, and consistent evaluation of recorded conversations.
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